Frequently Asked Questions, from NPC Automotive Computers
Here, you’ll find answers to frequently asked questions about our products, services, and policies.
// WARRANTY
3 answersWhat Happens if I Need a Replacement Unit?
All parts sold by NPC Automotive Computers include a lifetime warranty limited to one claim per item. If your part is defective, NPC will send a replacement after the RMA process and inspection.
What can void a warranty claim?
Returned parts are inspected for burn marks, water damage, tampering, or other physical damage. A used claim or damage can void warranty coverage.
Do I need an RMA for warranty help?
Yes. Contact NPC Automotive Computers first so the team can issue return instructions and review the part correctly.
// RETURNS
3 answersWhat is Your Return Policy?
NPC Automotive Computers offers a 30-day money-back guarantee. After 30 days, eligible returns may be handled as an exchange or store credit.
Are there return fees?
No. Returns within 30 days are free. Returned parts must be in original condition.
Does NPC reimburse labor or diagnostic costs?
No. NPC does not reimburse labor, diagnostics, key programming, or third-party fees.
// SHIPPING
3 answersHow Does Shipping Work?
Shipping is free. Orders placed before 3:00 PM CST ship the same business day; later orders ship the next business day.
Do Alaska, Hawaii, or Canada orders cost extra?
Yes. Orders shipping to Alaska, Hawaii, or Canada may require additional shipping charges.
How Can I Pay for My Orders?
NPC Automotive Computers accepts Visa, Mastercard, Discover, and PayPal.
// VEHICLE COMPUTERS
3 answersWhat are the Main Types of Automotive Computers?
The main vehicle computer types include ECM, TCM, PCM, and BCM modules. These systems help manage engine, transmission, powertrain, and body functions.
What Does the Computer in a Car Do?
A vehicle computer helps control and coordinate important vehicle operations using signals from sensors and other systems.
How Can I Tell if a Vehicle’s Computer Isn’t Working Right?
Warning signs can include a check engine light, starting trouble, shifting issues, poor performance, electrical problems, or communication faults.
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