NPC policies, clear and direct

Handling time. Shipping is free. Units ship within one business day after your order is fully processed, including refurbishing and/or programming, unless otherwise stated.

Same-day shipping. Orders that complete refurbishing/programming before 3:00 PM CST will ship the same business day. Orders completed after 3:00 PM CST ship the next business day.

Domestic shipping. Domestic shipping transit times vary by location, but most domestic deliveries arrive within 1 to 3 shipping days, Monday through Friday, excluding holidays.

Tracking and delays. You will receive a tracking number once your order ships. If an order is delayed, NPC Automotive Computers will notify you by email or phone.

Extra charges. Alaska, Hawaii, and Canada may incur additional shipping charges.

Money-back returns. Refunds are available only if the item is returned within 30 days of purchase. After 30 days, exchange or store credit may apply at NPC Automotive Computers discretion.

Condition requirements. Returned parts must be in original condition. Items are inspected for burn marks, water or physical damage, and tampering.

Authorization. All returns must include a Return Merchandise Authorization. Unauthorized returns will not be processed.

Fees and deductions. Returns within 30 days are free: no restocking fee and no programming fee.

Related costs. NPC Automotive Computers does not cover diagnostic services, locksmith fees, labor costs, rental vehicles, storage costs, or dealership and third-party reprogramming services.

Coverage. All items sold by NPC Automotive Computers are backed by a lifetime warranty. Lifetime warranty is activated on the day of purchase and limited to one claim per item.

Warranty replacements. If your part is defective, NPC Automotive Computers can send a replacement after the RMA process and inspection requirements are met.

Not reimbursed. The warranty does not cover labor costs for installation or removal, locksmith services, key programming fees, diagnostics, or third-party fees.

Void conditions. The warranty is void if the returned product shows burnt or damaged components, water damage, physical abuse, improper use, tampering, unauthorized modifications, removed or damaged warranty seals, vehicle collision involvement, or use inconsistent with the original purpose.

Professional for Professionals. Delivering an exceptional customer experience and getting vehicles back on the road should be top priority. Defective, delayed, or incorrect automotive computer parts should not slow that down.

Fulfillment Guarantee. NPC Automotive Computers works to ship parts quickly and reliably, including warranty replacements, with exceptions for out-of-stock and back-ordered parts.

Sourcing Guarantee. NPC Automotive Computers uses advanced technology capabilities to help identify a direct match for the exact automotive computer part you need.

Liability. By purchasing, you agree that NPC Automotive Computers liability is limited to the original product price. NPC is not responsible for injuries or damages resulting from product use.

Site analytics. This site uses Google Tag Manager and Google Analytics to measure how the shop is used: pages viewed, searches, items added to the cart and orders placed. No card numbers or passwords are ever sent to Google.

Phone. Call NPC Automotive Computers at (866) 326-4227 for product information, order help, and automotive computer support.

Email. Email [email protected] for detailed information and support. NPC aims to respond within 24 hours.

Office. NPC Automotive Computers is located at 5426 N Shepherd Dr, Houston, TX 77091.